Privacy Policy
Last updated 17 August 2026
This policy describes how the operator of ACT Expert processes personal data when you use ACT Expert at app.actexpert.com. It is written for the platform as currently operated. A named legal-entity controller, VAT number, and registered address will be published here when they exist. This page does not claim ISO, PCI, or other certifications.
Who is responsible
Until an operating company is incorporated, ACT Expert is provided by the operator of ACT Expert. Privacy questions can be sent to support@actexpert.com.
Personal data we process
Depending on your role and use of the platform, we may process:
- Account and profile data, such as name, email, mobile number used for verification, organisation, role, and sign-in credentials.
- Case and instruction data, including case references, descriptions, parties, dates, and related professional correspondence recorded in the workspace.
- Uploaded files and documents supplied for an instruction.
- Communications sent or stored in ACT Expert, including in-app messages and operational emails or similar notices.
- Payment-related metadata, such as amounts, currency, payment purpose (for example a deposit), payment status, and provider references. Card numbers, CVV, and card expiry are not collected or stored by ACT Expert when you pay through hosted checkout.
- Authentication and verification data, such as session tokens and one-time codes used to confirm email or mobile.
- Technical and security logs, such as approximate time of access, diagnostic error records, and similar operational logs needed to run and protect the service.
Why we process this data
We process personal data to:
- create and administer accounts and access control;
- receive, manage, and deliver professional expert instructions;
- communicate about cases, quotations, and payments;
- record commercial terms, deposits, and payment status;
- secure the service, prevent abuse, and diagnose faults;
- meet accounting, tax, and other legal obligations where they apply.
Payments and Viva
Card payments for ACT Expert deposits and similar charges are processed on Viva-hosted Smart Checkout. ACT Expert does not collect, see, or store card PAN, CVV, or expiry. Viva processes the payment as an independent payment service provider and returns confirmation metadata (such as order and transaction identifiers, amount, and status) so we can record whether a payment obligation has been met.
Service providers
We use processors to operate the platform. These currently include hosting, database, and file storage (Supabase), hosted payment processing (Viva), and, where enabled, email or SMS delivery providers. They process data only as needed to provide those services.
Security
Access to case material is restricted by authentication and role-based workspace permissions. We use encrypted transport (HTTPS) on app.actexpert.com. We do not claim specific external security certifications on this page.
Retention
We keep account, case, file, communication, and payment records for as long as needed to provide the service, resolve disputes, and meet legal or accounting requirements. Exact periods will be confirmed with the operating legal entity. Data that is no longer required is deleted or access-restricted in the ordinary course of operations.
Your rights
Subject to applicable law, you may request access, correction, deletion, or restriction of personal data, or object to certain processing. Contact us at support@actexpert.com. You may also contact a competent data-protection authority, including the Hellenic Data Protection Authority if you are in Greece. More detail is on the Contact page.